Welcome to our help page.
 
Questions About HandsOn Suncoast Registration and Account Management:
I am a current HandsOn Suncoast volunteer, but this is my first time visiting the new site.  What do I do?
How do I become a HandsOn Suncoast volunteer?
I do not have a HandsOn Suncoast  account.  How do I create one?
I thought I already had an account, but am unable to login to the system.  Now what?
I tried to create an account, but the system says my email address is already in use.  What should I do?
I forgot my username. How do I retrieve that information?
I forgot my password.  How do I retrieve that information?
Do I need to have an email address to volunteer with HandsOn Suncoast?
Why does the system require me to have a Community Nickname as part of the account creation process?
I am a youth volunteer.  How do I get started?  How old do I have to be to register on this site?

Questions About Volunteering with HandsOn Suncoast:
How do I search and sign up for volunteer opportunities?
What if I have questions about a volunteer opportunity and want them answered before I sign up?
I’d like to volunteer with a group of friends/family/co-workers.  How do I create and manage a volunteer team?
I have been waitlisted for a project.  Now what?
Can I keep track of my volunteer service through HandsOn Suncoast?
My hours are not accurate.  Why aren’t my hours showing up?
I have a question that is not answered on this page.
 
Nonprofit Partner FAQs:
How do I partner with HandsOn Suncoast?
I just submitted my volunteer opportunity.  Why isn’t it visible on the website yet?
How will volunteers express interest in my opportunity?
I have received a notice that my organization’s project(s) are expiring.  What should I do?
 
Questions About HandsOn Suncoast Registration and Account Management:
I am a current HandsOn Suncoast volunteer, but this is my first time visiting the current website.  What do I do?
Your existing account is already linked to this website.  To remain connected to hundreds of service opportunities each month, please email efeliz@uwsuncoast.org, and tell us your name, and we will activate your account. 

How do I become a HandsOn Suncoast volunteer?
Becoming a HandsOn Suncoast volunteer is easy!  Simply register yourself by creating a profile.  You will then need to sign up for one of the 45 minute orientations that we have located in both Hillsborough and Pinellas counties.  After the orientation the Ambassador will send the applications back to the office where we will activate your account.  Once that is done you will be notified by email that your account is activated and you are able to sign up for projects.  


I do not have a HandsOn Suncoast account.  How do I create one?
Click on Become A Member–in the blue menu above.  Select Sign Up/Registration, and complete the short registration form.
A FEW THINGS TO NOTE:
When creating your password, it must be at least 8 characters.
The email address you enter will be your username to login in the future.
If during registration you receive a message that your email address is already in use, then click on the LOGIN button at the top right of the page, and enter your email address.  If you do not know the password for your account, then click “Forgot Password” and password reset instructions will be emailed to you.  Do not recreate a new account if you already have had one.  Your previous volunteer hours are attached to your username.
Once you click “Submit” you will be automatically logged into your account.  You can use the “My Account” tab to manage your personal information, view and manage the volunteer opportunities you’ve signed up for, create and manage volunteer teams, and more.


I thought I already had a HandsOn Suncoast account, but am unable to login to the system.  Now what?
If you input your log-in (email address) and click “Forgot Password” and nothing happens, call or email the HandsOn Suncoast office.  We’ll look you up so that you don’t create a duplicate account. 


I tried to create an account, but the system says my email address is already in use. What should I do?
If during registration you receive a message that your email address is already in use, then click on the LOGIN link at the top right of the page, and enter your email address.  If you do not know the password for your account, click “Forgot Password” and password reset instructions will be emailed to you. 
 
I forgot my username.  How do I retrieve that information?
Your username is the email address you used when you created your account.  If your email address does not work at login or you have changed email addresses, please contact us at sfranzen@uwsuncoast.org  and a representative should be in contact with you within two to three business days.  Please provide us with your name, email address and your preferred phone number.
 
I forgot my password.  How do I retrieve that information?
Click the “LOGIN” button on the top right of the website.  Enter your username and click “Forgot Password”.  An email with a temporary password will be sent to you.  Return to our website, click the “LOGIN” button, and enter your username and your temporary password.  The system will prompt you to change your password.  PLEASE NOTE:  Passwords must be at least eight characters.
 
Do I need to have an email address to volunteer with HandsOn Suncoast?
Yes.  Our website uses your email address to identify you and send you important information about any volunteer opportunities you sign up for.  If you do not have an email account, you can get one free of charge from YAHOO or Google.  Free Internet access is also available from most public libraries.
 
Why does the system require me to have a Community Nickname as part of the account creation process?
HandsOn Network, HandsOn Suncoast’s parent organization, created HandsOn Connect (the platform that is running this site).  There are future plans to introduce community forums into HandsOn Suncoast where you will have the option to interact with other HandsOn Suncoast volunteers. The Community Nickname is how you will be known in these forums, but it is not used anywhere else.
 
I am a youth volunteer.  How do I get started?  How old do I have to be to register on this site?
You must be 13 years old to register as a volunteer on our website.  Although children 12 or younger cannot create an account on this site, several of HandsOn Suncoast’s volunteer opportunities are open to youth in that age group.  Look for projects with a FF which stands for Family Friendly where you will be able to bring your younger children (5 – 12).  If a project has an age requirement of 16+ that means you have to be 16 to be able to sign up.  Anyone under 18 attending a project on their own must bring a signed copy of the minor youth waiver.  This is located on the right hand side of the front page.
 
Questions About Volunteering with HandsOn Suncoast:
How do I search and sign up for volunteer opportunities?
Click on “Find an Opportunity” – located in the blue menu bar – to search for opportunities or browse our “Opportunity Calendar.”  Once you find a project that you would like to participate in, click on “Sign Up” or “Express Interest” located at the bottom of the opportunity description. 
If it is an Express Interest opportunity, then our Nonprofit Partner will contact you directly with further information about the volunteer opportunity and tell you how to sign up.  An automated email will also be sent to you with contact information for the organization so that you can follow up with them if you do not get a response.
 
What if I have questions about a volunteer opportunity and want them answered before I sign up?
At the bottom of every volunteer opportunity page, there is a link to email the Opportunity Leader.  By clicking on this link, you can email your questions directly to the Opportunity Leader.  If you do not hear back within two to three days, please email efeliz@uwsuncoast.org.
 
I would like to volunteer with a group of friends/family/co-workers.  How do I create and manage a volunteer team?
Please go under “My Account” – located in the blue bar – and you will find “My Teams” and “Create a New Team”. There will be information about how to create and manage a team.
 
I have been waitlisted for a project.  Now what?
When (and if) a space opens up, you will be notified via email.  Open spaces will be filled on a first-come, first-served basis, so if you are still available and interested for the volunteer opportunity, make sure you login, return to the sign-in sheet page and claim one of the open spaces.  PLEASE DO NOT JUST SHOW UP AT THE PROJECT.
 
How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the “My Account” tab, find the project under the “Upcoming Opportunities” section, and click “Remove Me.”  If you are doing this within 12 hours of the project, please email the Opportunity Leader to let them know.

Can I keep track of my volunteer service through HandsOn Suncoast?
Yes, once you create a volunteer account, your record of volunteer service is tracked and can be accessed at any time.  Attendance at a HandsOn Suncoast-managed opportunity is logged by the Volunteer Leader, allowing for an accurate volunteer record to be maintained for every registered volunteer.  For opportunities managed by our Nonprofit Partners (Express Interest, or To-Be- Scheduled opportunities), our processes do not currently track these service hours.
To access your volunteer history:
-        Log in to your volunteer account.
-        Click on My Account.  Toward the bottom of the page you will see the section “Volunteer History with HandsOn Suncoast.”
-        You can download and print out your volunteer record anytime by clicking on Download Full History (PDF) at the bottom of the page.
Volunteers are not able to alter their volunteer history or add non-HandsOn Suncoast volunteer opportunities through the site.  If you see a mistake in your volunteer record, email efeliz@uwsuncoast.org.

My hours are not accurate.  Why aren’t my hours showing up?
Please give the Volunteer Leader up to one week to verify attendance.  However, if it takes longer for your hours to show up on your Account Overview page, go to your Volunteer History, view the opportunity listing for the project you served at and click the “Request Hours” link.

I have a question that is not answered on this page.
Please email us at efeliz@uwsuncoast.org

Nonprofit Partner FAQs:
How do I partner with HandsOn Suncoast?
Click on “For Organizations” and then “Become a Partner”.  Fill out the registration form. Your username is your email address.  The registration process will allow you to establish your own profile and create your password, which you will use to Login when your return to the site.  By creating your own profile you are able to update it as many times as needed.  Please complete the profile fully – we need your demographic information. When you have logged in successfully an email will be sent to HandsOn Suncoast staff that a new agency has applied.  Once your agency has been approved you will be emailed a manual to help you post your projects online.

I just submitted my volunteer opportunity.  Why isn’t it visible on the website yet?
HandsOn Suncoast staff members review all volunteer opportunities before approving them to appear on our website.  The approval process generally takes less than 48 hours.  You will receive an e-mail notification once the project has been approved and posted.  If your project does not appear on the website within three business days, please contact us. 

How will volunteers express interest in my opportunity?
The HandsOn Suncoast website functions as a search engine for volunteer opportunities.  Volunteers can search for opportunities based on location, interest and skills.  When a volunteer expresses interest in a project, both the project contact and the volunteer will receive each other’s contact information.  We highly recommend that the Nonprofit Partner organization’s staff contact the volunteer within 3 – 5 business days. 

I have received a notice that my organization’s project(s) are expiring.  What should I do?
The e-mail will include a prompt to update your opportunity.  However, you will also receive this notice about projects when your organization’s partnership is expiring.

Need an answer to a question that’s not included on this page?  Email us at efeliz@uwsuncoast.org.