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Nonprofit Partner FAQs:

How do I partner with United Way Suncoast?
Click on “Sign Up / Registration” from the “Nonprofit” tab above and fill out the registration form. The registration process will allow you to establish your own profile and create your password, which you will use to log in when your return to the site. By creating your own profile, you can update it as many times as needed. When you have submitted successfully, an email will be sent to our team that a new agency has applied. Once your agency has been approved, you will be emailed a manual to help you post your projects online.

I just submitted my volunteer opportunity. Why isn’t it visible on the website yet?
Our team reviews all volunteer opportunities before approving them to appear on our website. The approval process generally takes less than 48 hours. You will receive an e-mail notification once the project has been approved and posted. If your project does not appear on the website within three business days, please contact Rebecca Cain at

Need an answer to a question that’s not included on this page? 
Email Rebecca Cain at



Volunteer FAQs:

How do I become a United Way Suncoast volunteer?
Becoming a United Way Suncoast volunteer is easy! Simply register yourself by creating a profile. You will then be prompted to complete the Online Orientation. After the orientation is complete you will be able to register for volunteer opportunities.  

How do I manage my account?
After logging in, go the Volunteer tab, then My Account.  There you can manage your personal information, view and manage the volunteer opportunities you’ve signed up for, create and manage volunteer teams, and more.

I forgot my username. How do I retrieve that information?
Your username is the email address you used when you created your account. If your email address does not work at login or you have changed email addresses, please contact Rebecca Cain at

I forgot my password. How do I retrieve that information?
Click the “LOGIN” button on the top right of the website. Enter your username and click “Forgot Password”. You will be sent an email with a link to reste your password. If you do not receive an email with a temporary password, please contact Rebecca Cain at

I thought I already had an account, but am unable to login to the system. Now what?
If you are uncertain of which email address is your user ID, contact Rebecca Cain at to look up your account so a duplicate is not created.

Do I need to have an email address to volunteer?
Yes. Our website uses your email address to identify you and send you important information about any volunteer opportunities for which you sign up. If you do not have an email account, you can get one free of charge from YAHOO or Google. Free Internet access is also available from most public libraries.

I am a youth volunteer. How do I get started and how old do I have to be to register on this site?
You must be 13 years old to register as a volunteer on our website. Although children 12 or younger cannot create an account on this site, several volunteer opportunities are open to youth in that age group. Click here for more information on Youth and Family Volunteering.

What if I have questions about a volunteer opportunity and want them answered before I sign up?
For each volunteer opportunity, there is a link to email the Opportunity Leader. If you do not hear back within two to three days, please email Rebecca Cain at

I would like to volunteer with a group. How do I create and manage a volunteer team?
Go to the Volunteer tab, then My Account, then My Teams.  There you can create a volunteer team that you can use more than once.

I have been waitlisted for a project. Now what?
When (and if) a spot opens up, you will be notified via email. Open spots will be filled on a first-come, first-served basis, so if you are still available and interested in the volunteer opportunity, click on the provided link to claim one of the open spaces. PLEASE DO NOT JUST SHOW UP AT THE PROJECT.

How do I remove myself from a project so that others can take my place?
Go to the Volunteer tab, then click on My Account.  There you will find your Upcoming Opportunities where you can remove yourself if you no longer want to attend. If you are doing this within 12 hours of the project, please email the Opportunity Leader to let them know.

Can I keep track of my volunteer service?
Once you create a volunteer account, your record of volunteer service is tracked and can be accessed at any time.  Go to the Volunteer tab, then click on My Account. Toward the bottom of the page you will see the section “Volunteer History”.  You can download and print out your volunteer record anytime by clicking on Download Full History (PDF) at the bottom of the page.

Volunteers are not able to alter their volunteer history or add non-United Way Suncoast volunteer opportunities through the site. If you see a mistake in your volunteer record, email Rebecca Cain at 

My hours are not accurate. Why aren’t my hours showing up?
Please give the Volunteer Leader up to one week to verify attendance. However, if it takes longer for your hours to show up on your Account Overview page, go to your Volunteer History, view the opportunity listing for the project you served at and click the “Request Hours” link.  If the hours are not verified, contact Rebecca Cain at


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