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GREETER/SCREENER

As a VITA Greeter/Screener, you'll be one of the first friendly faces taxpayers meet when they arrive for assistance. You'll help create a welcoming environment, support the intake process, and ensure taxpayers are prepared for their appointments. No tax preparation experience is required. Volunteers must complete the required training and certification steps before serving, and training and ongoing support are provided every step of the way.
We are looking for volunteers to commit to one vita site for the duration of the 11 weeks. Consistent attendance helps ensure a positive experience for taxpayers and supports the smooth operation of the site throughout the season.

STEP ONE: CREATE A UNITED WAY SUNCOAST GO UNITED ACCOUNT

All Greeters/Screeners must have a United Way Suncoast (UWS) Go United account to participate in VITA.

Returning Volunteers:

New Volunteers:

Click the Create Go United Account button below
Follow the prompted steps and confirm your email.
Once your email is confirmed, a pop-up message will appear stating, "Your account is almost ready."
Complete your profile by filling in the required information.
Once confirmed, navigate to My Volunteer Hours and select Volunteer Center to electronically sign the Volunteer Agreement and Release waiver.

You must be logged into your UWS Go United Account to complete Step Two. After creating or logging into your account, return to this page to continue.

STEP TWO: COMPLETE THE 2027 VITA VOLUNTEER REGISTRATION FORM

The VITA Registration Form serves as your enrollment in the VITA program. Before accessing the form, be sure you are logged into your volunteer account. All volunteers, both new and returning, must complete the annual registration form to participate in the upcoming tax season. The information collected helps the VITA team prepare volunteers for a successful season and ensures you receive important program communications, including:

Program updates and volunteer announcements
Training and orientation invitations
Certification requirements and deadlines
Important information from VITA Program Managers throughout the tax season

STEP THREE: GET CERTIFIED

Greeter/Screeners must complete these two exams:

Volunteer Standards of Conduct
Intake/Interview and Quality Review

Volunteers can self-certify by clicking the "Self-Certification" button below.

STEP FOUR: REGISTER FOR THE GREETER/SCREENER ORIENTATION

All Greeter/Screeners are required to attend one Greeter/Screener Orientation session before serving at a VITA site. This orientation is designed to help you understand the expectations, policies, and procedures established by the Internal Revenue Service (IRS) and United Way Suncoast, ensuring you are prepared to confidently support taxpayers and contribute to a successful volunteer experience.

During the session, program staff will cover:

Program updates and important information for the tax season
Safety guidelines and site procedures
How to sign up for volunteer opportunities
Where to find support and resources throughout the season
Common taxpayer questions and what to expect at a VITA site

STEP FIVE: VOLUNTEER

Once certified, proceed to volunteer by registering at any of our VITA locations.
Check back early December 2026 for volunteer opportunities.

Optional Q&A: Connect and Engage with the IRS

Whether you're new to VITA or in need of additional support, gather your questions and join one of our Connect, Engage, Ask, Discover sessions. These virtual sessions, led by an IRS professional, provide an open forum for volunteers to ask any questions or express concerns related to VITA.